Customer service

1. Ways/Ideas to make customer service training exciting.
Johnson county has a customer service class required of new employees
-language comm. skills, email, customer relations
-3 hr class
-employees roll eyes when they have to take course
-all employees not just

2. Ten ideas that are changing the world (Time Magazine 20080324). #2. the end of customer service
-customers responsible for dealing with services themselves.
-shift from normal customer service model
-KSU focuses training, more and better
-im reference service
-text reference service

3. Workshops on cultural sensitivity. Understanding cultural differences.