Change: to change the world. #2. the deathend of customer service -customers responsible for dealing with services themselves. -shift from normal customer service model -KSU focuses training, more and better -im reference service -text reference service3. Workshops on cultural sensitivity. Understanding cultural differences.   View changes from previous version. (Word count: 94)

Change: 2. Top ten trends that are going to change the world. #2. the death of customer service -customers responsible for dealing with services themselves. -shift from normal customer service model -KSU focuses training, more and better -im reference service -text reference service3. Workshops on cultural sensitivity. Understanding cultural differences.   View changes from previous version. (Word count: 94)